1. Who we are
This website and the Verda House shop are operated by VERDAHOUSE - LLC (“Verda House”, “we”, “us”). You can reach us at support@verdahouse.com.
2. Our products
We sell polycarbonate greenhouses and accessories for private gardens. Greenhouses arrive pre-assembled in large sections, and you complete them with our assembly guide. Photographs are representative: small differences in finish may occur. Exact sizes, loads and contents are listed on each product page.
3. Prices and payment
Prices are shown in pounds sterling on our UK site and in euros on our German site, and include VAT. Delivery is free on greenhouses and on orders of £170 or more; below that, it costs £25.90 (see our Shipping policy). The price that applies is the one shown when you place your order.
Payment is taken in full at checkout through our secure payment provider, with the payment methods shown at checkout. We never see or store your full card details.
4. Your order and our contract
When you place an order, you make an offer to buy. You then receive an email confirming that we have received it. The contract is formed when we confirm by email that your order is accepted, or when we dispatch it, whichever comes first.
We may decline an order, for example when an item is no longer available or when a price was shown by mistake. In that case we refund any payment in full.
5. Delivery
Delivery is explained in our Shipping policy, which forms part of these terms. The goods are your responsibility once they are delivered to you or to a person you have named.
6. Your right to cancel
You can cancel your order within 14 days of receiving it, without giving a reason. How to do it, and what it costs, is explained in our Returns and cancellation policy, which forms part of these terms.
7. Assembly, base and local rules
You are responsible for preparing a level, suitable base, for anchoring the greenhouse with the anchors supplied and for following our assembly guide. Before you install your greenhouse, check whether any planning rules or local restrictions apply where you live.
8. Our 10-year warranty
On top of your legal rights, every greenhouse comes with a 10-year warranty on the polycarbonate and on the galvanised steel frame against rusting through, and a 2-year warranty on doors, locks, magnets, window openers and all other parts, from the day of delivery. If a covered defect appears, we repair it or send you the replacement parts free of charge.
The warranty does not cover normal wear, damage caused by an assembly that does not follow our guide, a missing or unsuitable base or anchoring, changes made to the greenhouse, or loads and weather beyond the limits stated on the product page.
To make a claim, email support@verdahouse.com with your order number, a short description and photos. Keep your invoice: it is your proof of purchase.
9. Your legal rights
Under the Consumer Rights Act 2015, goods must be as described, fit for purpose and of satisfactory quality. If they are not, you are entitled to a repair or a replacement, or in some cases to a refund. Nothing in these terms affects these rights.
10. Our liability
We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill. We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud, or where doing so would affect your legal rights as a consumer.
Our products are sold for private use. We are not responsible for business losses.
11. Intellectual property
The texts, photographs, drawings, assembly guides and logos on this website belong to Verda House or its licensors. Please do not reuse them without our written permission.
12. Governing law
These terms are governed by the law of England and Wales. You can bring legal proceedings in the courts of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts.
13. Changes to these terms
We may update these terms. The version that applies to your order is the one published when you placed it.
14. Contact
Customer service: support@verdahouse.com
VERDAHOUSE - LLC