Privacy policy

1. Who is responsible for your data

The controller of your personal data is VERDAHOUSE - LLC. For any question about your data, write to support@verdahouse.com.

2. What we collect and why

• Your order: name, delivery and billing address, email address, phone number, the products you buy and your order history. We use them to process and deliver your order, to provide customer service and warranty, and to meet our accounting duties (legal basis: performance of a contract and legal obligation).
• Payment: payments are handled by our payment provider. We receive confirmation of the payment, never your full card details (legal basis: performance of a contract).
• Contact and advice forms: the name, email address, phone number and message you send us, to answer you (legal basis: our legitimate interest in answering your request, or steps before a contract).
• Newsletter: if you sign up, your email address, to send you our news and offers. You can unsubscribe at any time with the link in every email (legal basis: your consent).
• Visiting our website: our hosting provider records technical data such as your IP address, browser and the pages requested, to deliver the website and keep it secure (legal basis: our legitimate interest in a safe, working website).
• Your basket: the contents of your basket are stored in your own browser (local storage) so that they are still there when you come back. Only our website reads them, and you can delete them at any time in your browser settings.
• Advertising measurement: we use the Meta Pixel to see which of our ads lead to visits and purchases and to show our ads to people who may be interested. Meta receives technical data about your visit (legal basis: our legitimate interest in measuring our advertising). You can limit this in your browser settings and in your Meta ad preferences.

3. Who we share your data with

We only share your data with the service providers we need to run our shop, under contracts that protect your data:

• Shopify (online shop and checkout) and our payment provider
• our delivery partners, who receive your name, address and phone number to deliver your order
• Vercel (website hosting)
• our email service provider, to send order emails and answers to your messages
• Meta Platforms (advertising measurement)

We never sell your personal data.

4. Transfers outside the UK

Some of these providers process data outside the United Kingdom, for example in the European Union or the United States. In that case, your data is protected by an adequacy decision, by the UK Extension to the EU-US Data Privacy Framework or by standard contractual clauses.

5. How long we keep your data

Order and invoice data: 6 years, as required by tax and accounting rules. Messages from our forms: up to 12 months after our last exchange. Newsletter: until you unsubscribe. Technical logs: a few weeks.

6. Your rights

You have the right to access your data, to have it corrected or deleted, to restrict or object to its use, to receive it in a portable format and to withdraw your consent at any time. To use these rights, write to support@verdahouse.com.

You can also complain to the Information Commissioner’s Office (ico.org.uk).

7. Changes

We may update this policy. The current version is always the one published on this page.