Your right to cancel
You have the right to cancel your order within 14 days without giving any reason. The cancellation period ends 14 days after the day on which you, or a person you have named, receive the goods. As your greenhouse is delivered in several parcels, the period runs from the day you receive the last one.
To cancel, tell us clearly by email at support@verdahouse.com, for example with the model cancellation form below. To meet the deadline, it is enough to send your message before the cancellation period ends.
Returning the goods
Please send the goods back, or hand them over to us, without undue delay and at the latest 14 days after the day you tell us you are cancelling. We will tell you where to send them.
You pay the direct cost of returning the goods.
To receive a full refund, please return the greenhouse unassembled, in its original packaging, with the protective film still on the polycarbonate and the frame. You are only liable for any loss in value of the goods resulting from handling them more than needed to check their nature, characteristics and functioning, for example by assembling the greenhouse.
Your refund
We refund all payments received from you, including the standard delivery cost, without undue delay and at the latest 14 days after the day we are told of your decision to cancel. We may wait until we have received the goods back, or until you have shown that you have sent them, whichever is earlier. We use the same means of payment as you used for the order, unless you expressly agree otherwise. You will not be charged any fee for the refund.
Damaged or faulty on arrival
If a part arrives damaged, missing or faulty, please write to us at support@verdahouse.com with your order number and photos, ideally within 3 working days of delivery so that we can sort it out quickly with the carrier. We replace the part or take it back at our cost. This does not affect your legal rights under the Consumer Rights Act 2015.
Model cancellation form
If you want to cancel the contract, you can fill in and send this form:
To: VERDAHOUSE - LLC, support@verdahouse.com
I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract of sale of the following goods (*):
Ordered on (*) / received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
(*) Delete as appropriate.